Switch2 guarantee to never sacrifice quality for cost, we deliver the highest calibre of equipment, and we carefully choose and train our staff to ensure that technical skills, customer awareness and commitment to quality are second nature. Trained service engineers covering the whole of the UK providing commissioning, service and meter maintenance - both preventive and responsive. We can therefore promise that all our meters are serviced and commissioned by our own highly qualified professional engineers.

Our wide range of unique services designed to benefit scheme owners, operators and consumers includes the following back up:

Switch2 can offer the following services:
· Provide a full 24-hour, 365 days per annum emergency service.
· Provide 24 hour diagnostic 'help desk' facility for the consumers to obtain specialist advice e.g. functionality of Switch2 meter/prepayment unit and report faults.

Switch2 will log each call and respond in the following manner:

· Non-emergency faults and meter readings within x working days.
· Emergency faults within x hours, fix in x hours if failure due to a stocked item. (x = to be specified by the client).
· Provide, by electronic media, an immediate record of all works undertaken detailing:- address, reported date and fault, actual repaired date and fault, time taken and materials used.
· Additionally, in order to assist with analysing trends we are able to provide weekly or monthly summaries.
· Report immediately to the client breeches in system security or willful damage found whilst effecting repairs.
· Maintain dwelling records of all properties connected to the scheme.

For further information, please do not hesitate to contact us at: sales@switch2.com